Artificial Intelligence takes many forms

Business challenges come in all shapes and sizes. Tackling them requires a range of capabilities. MindsGreen’s AI is structured around three distinct capability profiles, helping you to explain, predict and respond across the business ecosystem.

AI helps companies scale support across email, chat, voice, messaging, SMS and voice platforms. This allows customers to get the support they need on their preferred channels. Without AI, it would be cost-prohibitive to have a truly omnichannel experience that customers expect i.e., immediate, personalized, meaningful.

AI is also helping customers find the best prices so they can be confident that they are getting the best possible price based on predictive intelligence around price fluctuations.

Mindsgreen offers AI for customer service, providing instant resolutions to simple everyday queries like order or flight status, refund policy and requests, and other FAQs. Advanced customer service AI platforms can integrate with back-end systems like CRM and shipping platforms to provide personalized resolutions to an infinite number of customers at the same time. This frees up customer service reps to focus efforts on high-impact, complex customer situations – providing better customer satisfaction (CSAT) across the board.

There’s an increasing number of channels where customers expect to receive customer support. Human-only agent teams are expensive and hard to staff to manage multiple channels, around-the-clock. AI helps companies scale support across email, chat, voice, messaging, SMS and voice platforms. This allows customers to get the support they need on their preferred channels.

AI Merits :

• Reduction in Human Error
• Takes risks instead of Humans
• Available 24x7
• Helping in Repetitive Jobs
• Digital Assistance
• Faster Decisions
• Daily Applications
• New Inventions

AI Demerits :

• High Costs of Creation
• Making Humans Lazy
• Unemployment
• No Emotions
• Lacking Out of Box Thinking



These are some advantages and disadvantages of Artificial Intelligence. Every new invention or breakthrough will have both, but we as humans need to take care of that and use the positive sides of the invention to create a better world. Artificial intelligence has massive potential advantages. The key for humans will ensure the “rise of the robots” doesn’t get out of hand. Some people also say that Artificial intelligence can destroy human civilization if it goes into the wrong hands. But still, none of the AI applications made at that scale that can destroy or enslave humanity.